Frequently Asked Questions
What kind of products do you sell?
We offer a wide range of products for your home, kitchen, personal care, health, pets, fitness, gadgets, and more.
Do I need to create an account to place an order?
No, you can checkout as a guest. However, creating an account helps you track orders and manage your purchase history.
How can I contact customer support?
You can reach us at support@gajalmegamart.com or WhatsApp us at +91-9634320892 (Mon–Sun, 10 AM–6 PM)
Do you accept wholesale or bulk orders?
Currently, we do not accept wholesale or bulk orders.
Is there an age restriction for placing orders?
Yes, customers must be 18 years or older to shop on our website.
Shipping & Delivery
How long does it take to ship an order?
Orders are processed and shipped within 1–2 working days
How long will delivery take?
Delivery usually takes 5–7 business days. In rare cases, it may take up to 2 weeks depending on your location.
Do you offer free shipping?
Yes, we offer free shipping on all orders above ₹500.
Do you ship outside India?
No, currently we only ship within India.
How can I track my order?
You will receive tracking details via email and SMS once your order is shipped. You can also track it on our website’s tracking page.
Payment Related
Is it safe to shop online on your website?
Yes, our website uses secure payment gateways and your personal data is protected.
Is there an extra fee for Cash on Delivery?
No, we do not charge any extra fees for COD. A verification call will be made to confirm the order.
What payment methods do you accept?
We accept UPI, Credit/Debit Cards, Net Banking, and Cash on Delivery (COD).
Returns & Refunds
When will I receive my refund?
Refunds are processed within 7–15 business days to the original payment method or bank account (for COD orders).
Are return shipping charges covered?
No, the customer has to pay a ₹100 return shipping charge.
What is your return policy?
You can request a return within 7 days of delivery. An unboxing video is mandatory for return approval.